These Terms and Conditions govern your use of our website and your purchases from the Jac Lewis Foundation online shop. By using our website and placing an order, you agree to be bound by these Terms and Conditions.
About Us
The Jac Lewis Foundation is a registered charity in England and Wales (Charity No. 1185246). Our registered address is:
148 St Helen’s Road, Swansea, SA1 4DF.
Our online shop sells various products to support our charitable initiatives. For any enquiries, please contact us via our website.
Ordering and Payment
- By placing an order, you confirm that you are at least 18 years old or have parental consent.
- All prices are in GBP (£) and include VAT where applicable.
- Payments are processed securely via our selected payment providers. We do not store payment details.
- Orders are subject to availability. If an item is out of stock, we will notify you and provide a refund or alternative product option.
- Upon successful completion of your order, you will receive an email confirmation with order details.
Delivery
- We aim to dispatch orders within 2 working days. Delivery times may vary depending on your location.
- Delivery charges are stated at checkout.
- We will make reasonable efforts to ensure timely delivery, but we are not responsible for delays caused by postal services, customs, or unforeseen circumstances beyond our control.
- If your order is lost or significantly delayed, please contact us, and we will assist in resolving the issue.
Returns and Refunds
- Due to the high costs of shipping and administration, we are unable to offer returns and exchanges at this time.
- If an item is faulty, damaged, or not as described, please contact us within 14 days of receipt, and we will arrange for a replacement or refund as appropriate.
Consumer Rights
- These Terms do not affect your statutory rights under UK consumer law.
- If an item is faulty, damaged, or not as described, you are entitled to a full refund or replacement under the Consumer Rights Act 2015.
Privacy Policy
- We are committed to protecting your privacy. Any personal data collected is processed in accordance with our Privacy Policy.
- We comply with the UK General Data Protection Regulation (UK GDPR) regarding data collection, processing, and protection.
Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
- Our total liability for any claim shall not exceed the total amount paid for the purchased item.
- Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Intellectual Property
- All content on this website, including images, text, and branding, is the property of the Jac Lewis Foundation and may not be used without permission.
Changes to Terms
- We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page.
- Changes to the Terms will not affect orders placed before the update.
Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any queries regarding these Terms, please contact us.